Your orders will be delivered within 1 to 7 working days.
You can receive your order from the cargo officer in return for a signature by presenting a picture ID. If you are not at the address you specified at the time of delivery, your order will be delivered to the person (s) at the delivery address after checking the picture ID and obtaining the signature.
Strike, lockout, natural disasters, uprising, public movements, nuclear risk and danger, war, invasion, revolution, civil war, sabotage and fire in situations such as emergency and caused by the recipient (absence of address, the absence of the authority to deliver, the recipient moved from the address, etc.) delivery time and conditions may vary.
Return & Exchange Terms
If the product did not meet your expectations for various reasons, you have the right to return without excuse within 14 days. No refunds will be made for a period exceeding 14 days. If you do not like the product and you want to change the product by paying the shipping fee can send to our address. However you can change it at any time if the product arrive different from what you see and / or wrong order for 14 days.
Note: The products in the Outlet section are not refundable.
Defective Products
If you make a refund due to any defect caused by the product, you can send the product you received within 15 days from the delivery date. The product shall be checked for defective / non-defective products and any defects encountered after this period shall be evaluated under the warranty. If you have any problems, you can get information from our number.
For return, you must send the product with the original invoice and put the invoice in the package you send. Prepaid returns cannot be accepted.
The return form on the back of the invoice and / or on Dreamsler website must be filled in completely and the return field must be signed. The explanation fields on the return form and the reason for the return must be filled in completely and carefully. For defective products, return or exchange preference should be chosen.
The product to be returned must be unused, undamaged or damaged. You must return the products you want to return with all accessories and original box.
The products should be kept in their original box in a way that they will not be damaged. So; products should be shipped directly after the original box has been placed in a protective case.
If the invoice of the product has been issued on behalf of the company, it is obligatory to send the "return invoice" and "return slip" (or invoice with the delivery note) issued by the institution for the return process. Order refunds issued on behalf of institutions cannot be made otherwise.
Before you send the product, you must give us your reason for return on our Call Center phone.
All products determined by the authorized units of the product can be returned, but unexcused returns cannot be made in the following cases.
Unpacked Products
The product to be replaced must be in perfect, complete and original box at the time of purchase. It is not possible to return or exchange products that cannot be delivered complete and undamaged with the box, packaging, standard accessories, if any. If the packaging of the returned product is damaged by the user and therefore the ability to resell at the full price of the product has been lost, a fee will be charged during the return process and your refund will be made accordingly. Dreamsweb E-Commerce site demo.duslerweb.com, according to the amount of damage to the packaging product has the right not to return. In accordance with the working principle of the banks, the repayments of the products you have purchased in installments will also be reflected on your statement in line with the same installment plan.
